DELIVERY METHOD

 

Delivery area Dispatch time* Shipping time Shipping method Contact
Switzerland 3 to 30 business days 48H La Poste
Macher SA
Zürichstrasse 17
2504 Biel/Bienne
Switzerland
Tel: 026 460 72 50
ecommerce.swiss[@]alpina-watches.com
Mexico 3 to 30 business days 48H Fedex
Alpina Watches
Route de la Galaise 8
1228 Plan-les-Ouates/Geneva
Switzerland
Tel: 022 860 87 40
ecommerce.mx[@]alpina-watches.com
Hong Kong SAR 3 to 30 business days 48H Fedex
Frederique Constant (HK) Limited
404-405, 4/F, Tower 2,
Silvercord, 30 Canton Road,
Tsimshatsui,
Hong Kong SAR
T: +852 2581 4000
F: +852 2581 4677
ecommerce.hk[@]alpina-watches.com
France, Belgium, Luxembourg & Italy 3 to 30 business days 48H FedEx
Société TEMPLUS
2 rue de Sèze
75009 Paris
France
Tel : 01 48 57 23 23
ecommerce.france[@]alpina-watches.com
Germany & Netherlands  3 to 30 business days 48H FedEx
Frederique Constant Deutschland GmbH
Jägerhofstraße 31
40479 Düsseldorf
Germany
Tel: 0211-95595555
ecommerce.de[@]alpina-watches.com
Australia & New Zealand 3 to 30 business days 48H FedEx
Alpina Watches
Route de la Galaise 8
1228 Plan-les-Ouates/Geneva
Switzerland
Tel: 022 860 87 40
contact[@]alpina-watches.com
Other countries Sorry, we currently do not ship to other countries. To locate the nearest official store, please visit our store locator or contact us.

 

*Dispatch time: After your payment is confirmed by our online payment gateway,  the item is dispatched within 3 to 30 business days, depending on stock availability. The dispatch time is indicated on each product page, below the price.
In Switzerland, France, and Germany if you have selected the option “Pick-up at retailer”, you will be notified by email whenever your product is ready for Pick-up at our trusted retailer, together with the address. The retailer’s selection is done by the customer during checkout. To pick-up your order, simply go to the retailer with your order ID number and an ID document (Passport or ID card). If you wish to let a third-party person to pick-up the order for you, please make sure to provide this person with a written and signed authorization, together with a copy of your ID.

DELIVERY POLICY

FULLY INSURED DELIVERY

Your purchase is insured whilst in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods is passed on to you. If you do not receive the goods in person (i.e. for gift orders or where an item has been signed for by a concierge/reception desk) then the person who signs for the package confirms receipt and is accountable for the package.

MISSED DELIVERIES

If you are not in to receive the delivery at the time the delivery is attempted, the courier company will leave you a card to notify you of the delivery attempt. This will allow you to either phone them to arrange a redelivery at a more convenient time or collect the package from your local sorting office. Due to security reasons, all items sent by our delivery method require a signature. If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive it. Please note that for items that were undelivered through the fault of the consumer and a refund is requested, we reserve the right to deduct our outward shipping fees from the refund total.

RETURN / CANCELLATION

We make every effort to describe and display every product as realistically as possible. We also understand that sometimes, items you receive are not quite as you expected, and therefore we offer you 14 days to change your mind on any of your purchases from our official web store. Please note that the cost of return is at the charge of the customer.

To qualify for this, the item(s) must be unworn and in the same condition in which they were received. Items must be returned with the original box, instructions, guarantee, and all extras. When the item is received, a check is performed to verify that everything is present and in it’s in original condition to ensure its eligibility for a refund.

We process refunds as quickly as possible and you will receive an email to notify you when the refund has been processed. We process most refunds on the same day which the items were received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays.

Returns from all countries.
Were you expecting something different? No problem. Please fill in the form below to initiate the product return procedure. We will get back to you with the next steps to follow to return your purchase and claim a refund.

Please return your product using an international courier company (FedEx, UPS, DHL or a similar recorded service). This way your delivery is insured. Please also record the tracking number. Customers are responsible for all returns postage or any other delivery costs.

We will refund you the full price of the returned products using the same method or card you used for payment, excluding the transaction fees charged for your initial purchase and for the refund.

RETURNS FROM AUSTRALIA, BELGIUM, FRANCE, SWITZERLAND, GERMANY, ITALY, LUXEMBOURG, NETHERLANDS, MEXICO AND NEW ZEALAND.

Case#1: You have selected the option “Receive Free at Home”

To request a return, please send your request to the correct email of the country, ecommerce.swiss@alpina-watches.com (Switzerland), ecommerce.fr@alpina-watches.com (France, Belgium, Italy, and Luxembourg), ecommerce.de@alpina-watches.com (Germany and Netherlands), contact@alpina-watches.com (Australia andNew Zealand) and Mexico (ecommerce.mx@alpina-watches.com) . If the product qualifies for a return, we will process refunds as quickly as possible and you will receive an email to notify you when the refund has been processed. We process most refunds on the same day which they were received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays. We will refund you the full price of the returned products using the same method or card you used for payment, excluding the transaction fees of your initial purchase.

Case#2: You have selected the option “Pick-up in our authorized retailer”

If you wish to return the product you’ve ordered, please request the return directly at the retailer within 7 business days after your initial pick-up. The retailer will then notify us. If the product qualifies for a return, we will process refunds as quickly as possible and you will receive an email to notify you when the refund has been processed. We process most refunds on the same day which they were received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays. We will refund you the full price of the returned products using the same method or card you used for payment, excluding the transaction fees of your initial purchase.

EXCHANGES

IN AUSTRALIA, BELGIUM, FRANCE, SWITZERLAND, GERMANY, ITALY, LUXEMBOURG, NETHERLANDS, MEXICO AND NEW ZEALAND.

Case#1: You have selected the option “Receive Free at Home”

If you wish to exchange a product for another item, please fill in the return form above to initiate the product return procedure. We will get back to you with the next steps to follow to return your purchase and claim a refund. You can then purchase the new item of your choice directly in our e-store.

Case#2: You have selected the option “Pick-up in our authorized retailer”

If while picking up your watch at the store, you wish to purchase another item, you are free to do so directly to the retailer. Your initial item will be returned and you will be refunded as explained above in the return section.

DELIVERY POLICY

  1. You will receive an email at the address you have specified when your order has been dispatched – this email contains the tracking number so you can track it online right to your door.
  2. Delivery times for products in stock: Central Europe 7-10 days; Eastern Europe 7-14 days; Middle-East 10-15 days; North America 7-14 days; Central America 10-20 days; South America 10-20 days; Asia 10-20 days; Australasia 10-20; Africa 10-30 days. Specific time delivery for special online promotion up to 30 days (such as Black Friday – Cyber Monday & others…). The delivery timescale is not guaranteed. In case the product ordered is not in stock at the moment of your purchase, we will immediately advise you and propose you a delivery date. If you do not accept our proposal, we will immediately refund the amount you paid on the same credit card you made the payment with.
  3. All orders are shipped – fully insured – by international express courier (FedEx, UPS, DHL and similar)
  4. Missed deliveries If you are not in to receive the delivery at the time the delivery is attempted, the courier company will leave you a card to notify you of the missed delivery attempt.  This will allow you to either telephone them to arrange a redelivery at a more convenient time or collect it from your local sorting office.  Due to security reasons, all items sent by our delivery method require a signature. If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item.  From this point forth, you will be given a choice whether you wish us to re-dispatch the item or for you to cancel the order. Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.

Fully insured delivery
Your purchase is insured whilst in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.

If you do not receive the goods in person (i.e. for gift orders or where an item has been signed for by a concierge/reception desk) then the person who signs for the package confirms receipt and is accountable for the package.

14 DAYS HASSLE FREE RETURNS – Except on special online promotion (such as Black Friday – Cyber Monday & others…)

You expected something different? No problem – Just send it back to the below returns address.

We make every effort to describe and display every product as realistically as possible. We also understand that sometimes items you receive are not quite as you expected, and therefore we are proud to offer you 14 days to change your mind on any of your purchases from our official web store.

To qualify for this:

  1. The item(s) must be in unworn and in the same condition in which they were received. Items must be returned with the original box, instructions, guarantee and all extras.
  2. When we receive the item, our returns department confirms that everything is present and in it’s in original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the email has been processed. We process most refunds on the same day which they were received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays or errors.
  3. You should return it to us using an international courier company (FedEx, UPS, DHL or a similar recorded service). This way the delivery is insured. You should also record the tracking number. Please note that customers are responsible for all returns postage or any other delivery costs.

Please fill in the form below to initiate the product return procedure. We will get back to you with the next steps to follow to return your purchase and claim a refund.

We will refund you the full price of the returned products using the same method or card you used for payment.

Exchanges
If you wish to exchange a purchase for another item, please just return your undesired item for a refund and order a new item.