WATCH CARE
Your watch is a high-precision instrument which requires specific care and attention. Please follow our advice and maintenance recommendations.
AFTER-SALES SERVICEThe set prices apply to watches up to 10 years old. After Sales Service is seen as one of the most important reasons to purchase high quality Swiss Made watches. At Alpina Watches we value a continued relationship with you, our customer. You may always contact us if you have any comments or questions. Your watch is guaranteed for a period of two years. Beyond, we also gladly service your watch for a minimal fee. |
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MAINTENANCEINSTRUCTIONS & CAREEnsuring proper use and care of your watch
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AFTER-SALESSERVICING YOUR WATCHThe balance wheel in an automatic Alpina Watches watch swings 28,800 times an hour and the gear train moves forward 691,200 times in 24 hours. In four years, this represents over one billion impulses. We advise you to bring your watch every 4 years to an official Alpina Watches Retailer where a trained watchmaker will meticulously inspect it before cleaning and lubricating the movement thoroughly. You may check the Retailer Locator on the website for a service center near you or contact the distributor for your country. Full service Servicing involves cleaning and lubricating the movement, As well as replacing any defective parts of the movement, a new battery and seals. We then carry out water-resistance testing according to our specifications. Finally, the case and strap are cleaned in an ultrasonic bath. Not included in the servicing: Changing of the case, dial, strap. Partial service A partial service includes the localised cleaning and lubrication of one or more parts of the movement, as well as changing the seals. We then carry out water-resistance testing according to our specifications. Finally, the case and strap are cleaned in an ultrasonic bath. Battery replacement The battery service includes replacing the battery with a new one (depending on use, its lifespan can be between 6 months and 2 years) as well as changing the seals. We then carry out water-resistance testing according to our specifications. Finally, the case and strap are cleaned in an ultrasonic bath. |
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AFTER-SALES
Battery replacement for Smart Watch (except smart calibres with charger) |
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ADVICEShippingWe recommend that you package a watch for repair carefully and send it with a copy of the International Guarantee by registered and adequately insured mail. Shipping costs and customs clearance for watches sent to the Alpina Watches manufacture or repair service are the responsibility of the sender. Under no circumstances will Alpina Watches be liable for damage incurred when sending this piece to our manufacture or repair service. |
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IMPORTANT RETURNSWatches still under international warranty will be returned by registered mail and insured, unless otherwise specified, with the associated return costs being borne by Frédérique Constant or the local retailer. In the case of an out-of-warranty repair, the owner or local service centre will be charged for the return shipping costs and customs duties for watches returned to the owner or local service centre. |
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KEEP IN MIND Repair time40 working days from receipt of the quotation approved by the customer for simple mechanics and 60 working days for complications. For watches over 10 years old, the repair time will be indicated by our workshop after inspection of the watch. |
COVERAGE EstimatesEstimates are prepared for all repairs not covered by the international guarantee and must be approved before the procedure concerned. If an estimate is rejected, the customer will be invoiced for €25 / 30 CHF. If an estimate is accepted, it is free of charge. |
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VALUE Cost of repairsFixed prices apply to watches up to 10 years old. For watches over 10 years old (vintage), a diagnosis and thorough investigation will be covered by an estimate setting out the methods of repair, as well as the timescales specific to this type of repair. |
POWER Battery replacementReplacement of the battery is covered by the warranty for one year (provided that the conditions for benefiting from the international warranty are met). After this period, replacement will be invoiced. |
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Alpina Watches ServicingThe servicing should be carried out every four years to ensure that the mechanism remains in good working order and lubricated. |
PRICE LIST
CALIBRES | Battery change | Partial service | Movement change | Full service |
Quartz watches | 40 CHF | 145 CHF | 130 -140 CHF* | N/A |
Connected watches | 50 CHF | 190-225 CHF* | 130-175 CHF* | N/A |
Mechanical watches | N/A | 155 CHF | 125 CHF | 290 CHF |
Simple automatic watches | N/A | 155-225 CHF* | 145-190 CHF* | 290-345 CHF* |
Complicated automatic watches | N/A | 225 CHF | 190 CHF | 455 CHF |
Manufacture movements | N/A | 225-310 CHF* | 190-270 CHF* | 455-600 CHF* |
Tourbillon watches | N/A | N/A | 310 CHF | 1 235 CHF |
Monolithic watches | N/A | N/A | 250 CHF | 495 CHF |
Vintage watches ** | On estimate | On estimate | On estimate | On estimate |
Quotation (excluding vintage watches) | 30 CHF |
Authentication certificate | 85 CHF |
Components | On quotation if damaged or requested |