|Delivery area||Dispatch time*||Shipping time||Shipping method||Contact|
|Switzerland||3 to 30 business days||48H||La Poste||
Macher SAZürichstrasse 17
Tel: 026 460 72 50
|Mexico||3 to 30 business days||48H||Fedex||
Route de la Galaise 8
Tel: 022 860 87 40
|Hong Kong SAR||3 to 30 business days||48H||Fedex||
Frederique Constant (HK) Limited
404-405, 4/F, Tower 2,
Silvercord, 30 Canton Road,
Hong Kong SAR
T: +852 2581 4000
F: +852 2581 4677
|France, Belgium, Luxembourg & Italy||3 to 30 business days||48H||FedEx||
Société TEMPLUS2 rue de Sèze
Tel : 01 48 57 23 23
|Germany & Netherlands||3 to 30 business days||48H||FedEx||
Frederique Constant Deutschland GmbHJägerhofstraße 31
|Australia & New Zealand||3 to 30 business days||48H||FedEx||
Route de la Galaise 8
Tel: 022 860 87 40
|Other countries||Sorry, we currently do not ship to other countries. To locate the nearest official store, please visit our store locator or contact us.|
*Dispatch time: After your payment is confirmed by our online payment gateway, the item is dispatched within 3 to 30 business days, depending on stock availability. The dispatch time is indicated on each product page, below the price.
In Switzerland, France, and Germany if you have selected the option “Pick-up at retailer”, you will be notified by email whenever your product is ready for Pick-up at our trusted retailer, together with the address. The retailer’s selection is done by the customer during checkout. To pick-up your order, simply go to the retailer with your order ID number and an ID document (Passport or ID card). If you wish to let a third-party person to pick-up the order for you, please make sure to provide this person with a written and signed authorization, together with a copy of your ID.
FULLY INSURED DELIVERY
Your purchase is insured whilst in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods is passed on to you. If you do not receive the goods in person (i.e. for gift orders or where an item has been signed for by a concierge/reception desk) then the person who signs for the package confirms receipt and is accountable for the package.
If you are not in to receive the delivery at the time the delivery is attempted, the courier company will leave you a card to notify you of the delivery attempt. This will allow you to either phone them to arrange a redelivery at a more convenient time or collect the package from your local sorting office. Due to security reasons, all items sent by our delivery method require a signature. If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive it. Please note that for items that were undelivered through the fault of the consumer and a refund is requested, we reserve the right to deduct our outward shipping fees from the refund total.
RETURN / CANCELLATION
We make every effort to describe and display every product as realistically as possible. We also understand that sometimes, items you receive are not quite as you expected, and therefore we offer you 14 days to change your mind on any of your purchases from our official web store. Please note that the cost of return is at the charge of the customer.
To qualify for this, the item(s) must be unworn and in the same condition in which they were received. Items must be returned with the original box, instructions, guarantee, and all extras. When the item is received, a check is performed to verify that everything is present and in it’s in original condition to ensure its eligibility for a refund.
We process refunds as quickly as possible and you will receive an email to notify you when the refund has been processed. We process most refunds on the same day which the items were received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays.
Returns from all countries.
Were you expecting something different? No problem. Please fill in the form below to initiate the product return procedure. We will get back to you with the next steps to follow to return your purchase and claim a refund.