DOWNLOAD OUR GENERAL TERMS AND CONDITIONS OF GUARANTEE

Your Alpina Watches watch is covered by the following general conditions:

How long does the International Warranty apply?

A Alpina Watches watch is warranted for a period of two years from the date of purchase. 

This Limited Warranty will be honored throughout the entire international FC network, at any authorized retailer or at any authorized FC service center, regardless of the country of purchase.

What does the warranty cover?

This warranty covers issues affecting the operation of your watch resulting from manufacturing defects. Alpina Watches will replace all defective components free of charge once the technical department of Alpina Watches has been notified of the defect and confirmed it.

Each watch entering our repair workshop will undergo a visual and functional assessment by our master watchmakers, certifying the condition of the received piece.

What are the conditions of the Warranty?

The application of the Alpina Watches warranty is conditional upon the presentation of a properly dated, signed, and completed warranty certificate (or, if applicable, the invoice/receipt), duly stamped by an official Alpina Watches watch dealer at the time of purchase.

It should be noted that Alpina Watches disclaims any responsibility for any warranty claim regarding a watch that does not meet these requirements.

The serial number located on the back of the case must remain intact, without alteration, forgery, removal, or replacement, and must remain clearly legible.

Not Covered:

The following situations are not considered manufacturing defects and, therefore, are not covered by the warranty:

• Loss and/or damage due to accidents and/or defects caused by mishandling.
• Defects caused by use contrary to the instructions provided by Alpina Watches (e.g., use of a charger with a voltage not suitable for the watch).
• Consequences of aging due to use considered normal, such as scratches on the case, wear of the strap or buckle, alteration of the color of strap materials.
• Battery life after 1 year.
• Watches handled by unauthorized persons (e.g., for battery replacement, services, or repairs) or that have been altered or modified from their original condition outside an authorized FC service center.

 

SERVICE WARRANTY

For a period of twelve months, a warranty applies to the intervention performed as well as to the components replaced during it. In the case of defects covered by this warranty, we undertake to repair or replace, at no additional cost, any defective part, or correct any defective intervention, as determined by our Customer Service. It is important to note that this warranty does not cover normal wear, including leather strap, and does not extend to damage caused by accidents or lack of care. Furthermore, this warranty becomes null and void if interventions are performed by individuals not authorized by Alpina Watches.

Activation of the Warranty Online:

https://alpinawatches.com/pages/warranty-activation/

Feel free to familiarize yourself with the terms of our international warranty in our general terms of sale.